Shipping Policy

1. Order Processing Time

• All orders are processed within 3 business days (excluding weekends and holidays).
• If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

Note: Delivery times may vary depending on location, carrier delays, and customs processing.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided.

4. Lost, Stolen, or Delayed Shipments

• Rouyl is not responsible for lost, stolen, or delayed packages due to carrier issues.
• If your package is marked as delivered but you haven’t received it, please check with neighbors or contact the shipping carrier
  

5. International Shipping & Customs

• International orders may be subject to customs duties, taxes, or fees, which are the customer’s responsibility.
• Customs processing times vary by country, which may cause shipping delays.

6. Address Errors

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

7. Changes to This Policy

We reserve the right to update this shipping policy at any time. The latest version will always be available on our website.