Refund Policy

1. Overview

At Rouyl, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer refunds and exchanges under the conditions outlined below.

2. Eligibility for Refunds & Returns

To be eligible for a return or refund, the following conditions must be met:

• Items must be returned within 30 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items

Certain items are not eligible for returns, including:

• Gift cards
• Sale or clearance items (final sale)
• Personalized or custom-made products
• Perishable goods

4. Refund Process

Once we receive and inspect your return, we will notify you via email. If approved:

• Refunds will be issued to your original payment method 
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. 

6. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your bank or credit card company—it may take time for the refund to process.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

8. Changes to This Policy

We reserve the right to update this refund policy at any time. The latest version will always be available on our website.